This customer does no service with Pride until this issue arose, and as a result we had no service history.  He was never advised that he was not a priority, he was advised however that Muskoka Woods had a break down, and that we have to service there boat first.  (This is why it was not installed the first business day that the part had arrived)  

 - 8116 - 15:23:50 21 Aug 2014