Mark Brisley (he’s currently not managed by anyone he’s on Customer Care - 1111) walk in as he towed his boat in for servicing.  No one wanted to help him so Tim and I took him around back opened the gate and got his boat parked in the servicing area at the back.  When I was in the car with him he said that they are looking to move up in size as their current boat is a 185 sport and they sold their cottage so they are just going to be mooring at a marina on Lake Simcoe and towing occasionally.
 
He wants an estimate on his current boat for trade in just to get an idea on trade in value we can offer.  He currently has a friend interested in his boat but wants an idea first of what we will offer and then will decide on if he will sell privately.  I asked him if he has pictures of the boat and he said he took lots of pictures because they where thinking of selling so I did not take any this time.  Its here now for storage anyway so not an issue.
 
After dropping his boat off he decided he wanted to come in and look at the 24 foot Sea Rays but was shocked at how big they where.  We popped into the 22 and 23 as well to give him an idea of size.  At that point he had to go to take his kids to hockey but I got his information and will be sending him an email with the Sea Ray website so he can look at the specs and build a boat.  He liked the idea of building a boat on the website.  Definite S with C tendencies.  I know of him because he’s in the same industry that I was in. 
 
Questions:
Can I have this client?
Should I send Jim an email to get an estimate of the boat or wait till service has gone through it?
I have the keys for the boat where should I leave them for servicing?